Support & Terms
Questions about setup or prompt behavior? We want the workflow to be practical in the AI tool you use.
What comes with a purchase
- The reusable prompt file
- A quick-start guide
- Product-specific setup and platform-use instructions
- Safety and clinician-review guidance
If you have trouble with setup, formatting or prompt behavior, email support@clinicalpromptsai.com with the product name, AI platform and a de-identified description of the issue. Do not send PHI.
Platform behavior
Clinical Prompts AI does not control third-party AI platforms, models or updates. Output can vary by platform, model version, settings, context and the information supplied. A specific output, wording or level of performance is therefore not guaranteed.
Users are responsible for reviewing generated content for accuracy, appropriateness and compliance with their organization’s policies before use.
Clinical use
Products are workflow, documentation and information-organization tools. They do not replace independent professional judgment and are not a substitute for diagnosis or treatment decisions by a qualified clinician.
Do not submit PHI to Clinical Prompts AI. Patient information should only be used inside AI environments approved for that purpose by the clinician’s organization.
Digital product policy
Because digital products are delivered immediately, purchases are generally final. If a purchased workflow is not functioning as expected, please contact support first. We will work with you to troubleshoot setup, clarify intended use, and correct prompt-related issues when appropriate.
For licensing, practice/group use or other questions, contact hello@clinicalpromptsai.com.